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Great Western Hospital reacts to care failings highlighted in a snap inspection

An action plan has been adopted by Swindon’s Great Western Hospital following failings found by the Care Quality Commission, which visited the hospital unannounced in April and discovered shortcomings.

The inspectors concentrated on the hospital’s Neptune and Jupiter wards for older people and report their concern over the lack of “dignity and respect” shown to some patients.

“Overall, the hospital received positive feedback and recognition for the good standards of care being provided,” says a hospital press release.

“The report acknowledges the positive comments made by patients on how well they were being treated by our staff and the choice and quality of meals the hospital provides.”

However, the report highlighted some areas where the hospital needs to “focus on improving the care we provide”.

The key concerns were in relation to the dignity and respect of patients occupying extra bed spaces in some of the bays, where there is a need to ensure provision of equitable facilities for these patients by providing bed screens and call bells.

“The report also highlighted the need to ensure that the quality of care associated with nutritional assessments, documentation of nutritional care plans and access to call bells and PALS information is consistent across all wards,” adds the press release.

In response, Sue Rowley, director of nursing and midwifery, says: “The report provides a useful snapshot of care on two wards at GWH on a single day and highlights many areas where we are performing well, such as treating patients with respect, ensuring that they share accommodation only with people of the same sex, and that patients are offered a choice of food.

“However, the report does highlight a number of issues in relation to privacy and dignity and nutrition. We are disappointed that on this day there were some areas of our care which the Commission felt needed to be improved and we take that feedback very seriously.”

“We now have an action plan to address these issues. Our staff work hard to provide the best care for patients and service users and we will always look for ways we can do things better.”

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