Aldbourne Nursing Home rated outstanding by regulator

Written by Tony Millett on .

The Care Quality Commission (CQC) has awarded Aldbourne Nursing Home one of its rare 'Outstanding overall' ratings.

Following the CQC's two-day, unannounced inspection early last month the home was judged to be Outstanding for being caring and responsive to people's needs, and Good for being safe, effective and well-led.

This is an emphatic turnaround for the home as the last inspection (May 2015) found it did not meet some of the legal requirements the CQC's inspectors looked at and was rated as 'requires improvement'.   The home's plans following that critical report have worked well: "We found during this inspection that the provider had undertaken all the necessary improvements required to fully meet people's needs."

Aldbourne Nursing Home has rooms and nursing staff for up to 40 older people some of whom are living with dementia. The home is on one level with two communal lounges and dining area, with a central kitchen and laundry.

The CQC's Deputy Chief Inspector of Adult Social Care, Deborah Ivanova found Aldbourne Nursing Home was delivering an exceptional level of care: "There was excellent feedback from residents and family members which showed staff made a positive and meaningful difference to people’s lives."

"I was impressed by the care delivered by staff who had the right skills and knowledge. Both the provider and staff should feel proud of the work they do and of the outstanding support they provide."

“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led.”

The CQC report highlights some of the nursing home's areas of outstanding practice:

"•The service provided person centred care that was responsive to people’s individual needs.

•People were supported to access stimulating activities that reflected people’s interests and past hobbies. Links with the local village community meant people were supported to participate in local events that were meaningful to them. People were also able to attend events within the home to reduce the risk of social isolation.

•Staff supported people to live the life they choose, and showed genuine interest in people’s well-being.

•Staff had comprehensive training, development and supervision and knew how to encourage people to be involved in their care plans. People made their own personal choices, with support from staff, on where and how to spend their time.

•There was a commitment to providing end of life care that met people’s needs. Staff made sure people had a dignified, comfortable, pain-free end of life and supported people nearing the end of life, to live life to the full where possible.

•Positive caring relationships were developed between staff and people. This demonstrated an excellent understanding of people’s individual care needs. The highly skilled staff also treated people with compassion, kindness, dignity and respect."