YELLOWHAMMER-473-
D4S9273
MYFC005
Inbox-1
D812668
IMG9097
Pete-Gage-Band1
Bluebells-in-West-Woods-10-05-09------30
Roving-Crows1
Landscape
Mop-Fair---10-10-09------08
Snowy-High-Street
Silbury-Sunset---10-06-08-----07
Civic-Service-18
IMG8472
White-Horse
Brazier
Hares017cropped
Animals06
Inquisitive-sheep-in-West-Overton
Brooks-Williams1
Sunset2
1stXV-and-others-with-Mayor
Musical-Time-Machine5
FROSTY-MORNING-
Marlborough-under-snow-from-above---Pete-Davies
BABRURY-XC-JUMP-473
TdB-Pewsey044
Sunset
Big-Bull
MBORO-HOCKEY-YOUTH-473
Town-Hall-2011-05-0308-
JazzFestSat572
SBJ
George-Wilding-301
Inbox2
Scouting-for-Girls7
Camilla-MSM
Christmas-Lights15-11-20097
4MI-2013-11-28030
Turin-Brakes6
Marlborough-2013-04-18StPeters
Remebrance-18-1
EARLY-MORNING-CANTER-473-
D4S0472
Tina-May5
Remebrance-18-2
Ogbourne
Duke-of-Kent086
Camilla-2012-10-19152
Gordon-and-Sam
Torch-2012-05-23093-
Remebrance-18-3

 

This email address is being protected from spambots. You need JavaScript enabled to view it.

Launch of Wiltshire’s new NHS 111 phone service delayed as private provider faces problems

The full launch of the new freephone NHS 111 non-emergency service that is replacing NHS Direct in Wiltshire has had to be postponed.  After a period of tests it was supposed to go live today (March 19.)

In deferring the launch NHS Wiltshire and the new Wilthsire Clinical Commissioning Group have taken into account the serious problems the provider, Harmoni, has been encountering during the test period.

The commissioners for Wiltshire are taking legal advice on the contract terms before deciding when the service could go live.  In the meantime NHS Direct is continuing to operate.

In NHS 111 tests on ‘out of hours calls’ during evenings and at weekends far too many calls were not answered within the required time limit and ambulances were called out for people who definitely did not need them – apparently in one case to someone with a sore throat.

The South Western Ambulance Service (which now covers our area) told Marlborough News Online:  “We are continuing to receive calls from the 111 service where it transpires that an ambulance response was not what the patient needed or expected – and we are asking crews to log those incidents.”

“However, there have also been many instances where it was absolutely appropriate for an ambulance to respond to a 111 call as a medical emergency – including patients not realising they were suffering a heart attack or a stroke.”

While the ambulance service are very pleased that the system is operating in the best interests of emergency patients, they are having to work with the 111 service provider to eliminate call-outs that waste ambulance journeys.

Following the coalition government’s decision to replace NHS Direct, NHS Wiltshire awarded the £6.5 million contract to Harmoni after a full tender process. Soon afterwards Harmoni was bought by another private health care company, Care UK.

As Marlborough News Online reported last year, the launch of the service on a tight timescale featured high on NHS Wiltshire’s risk register.  Extra resources were brought in to help with the launch.

Harmoni, who state that all their employees are fully trained before they start work on the live system, have brought in two qualified paramedics to work in the call centre: “This enables us, commissioners and the ambulance service to identify and resolve issues as they arise.”

Harmoni’s Regional Director, Ann Smith, said on March 15: “I am confident the NHS 11 service is working well and is safe.

Print Email

Marlborough-2013-04-18StPeters
Torch-2012-05-23093-
TdB-Pewsey044
D812668
Pete-Gage-Band1
1stXV-and-others-with-Mayor
IMG8472
Camilla-MSM
Brooks-Williams1
D4S9273
Tina-May5
Landscape
ARKManton-2012-01-1449-
Marlborough-under-snow-from-above---Pete-Davies
CivicSelfie1
Duke-of-Kent086
SBJ
Snowy-High-Street
Turin-Brakes6
Remebrance-18-3
Silbury-Sunset---10-06-08---07
MYFC005
Big-Bull
White-Horse
Town-Hall-2011-05-0308-
D4S0472
Roving-Crows1
Remebrance-18-1
Mop-Fair---10-10-09---08
IMG9097
Gordon-and-Sam
Brazier
Bluebells-in-West-Woods-10-05-09---30
Remebrance-18-2
Scouting-for-Girls7
4MI-2013-11-28030
Sunset
JazzFestSat572
Civic-Service-18
George-Wilding-301
Hares017cropped
Inquisitive-sheep-in-West-Overton
Christmas-Lights15-11-20097
Musical-Time-Machine5
Ogbourne
Camilla-2012-10-19152
Animals06
Sunset2