Turin-Brakes6
Remebrance-18-3
Big-Bull
Musical-Time-Machine5
Ogbourne
Marlborough-2013-04-18StPeters
D812668
TdB-Pewsey044
JazzFestSat572
Camilla-2012-10-19152
Christmas-Lights15-11-20097
IMG9097
Brazier
Camilla-MSM
Sunset
Silbury-Sunset---10-06-08-----07
Civic-Service-18
D4S9273
MBORO-HOCKEY-YOUTH-473
Town-Hall-2011-05-0308-
Duke-of-Kent086
D4S0472
Inbox2
1stXV-and-others-with-Mayor
FROSTY-MORNING-
Inquisitive-sheep-in-West-Overton
Gordon-and-Sam
SBJ
Animals06
IMG8472
Landscape
Sunset2
YELLOWHAMMER-473-
BABRURY-XC-JUMP-473
EARLY-MORNING-CANTER-473-
Bluebells-in-West-Woods-10-05-09------30
Hares017cropped
Brooks-Williams1
Roving-Crows1
Marlborough-under-snow-from-above---Pete-Davies
Mop-Fair---10-10-09------08
George-Wilding-301
Remebrance-18-1
Pete-Gage-Band1
Tina-May5
Remebrance-18-2
Torch-2012-05-23093-
Snowy-High-Street
Scouting-for-Girls7
MYFC005
Inbox-1
White-Horse
4MI-2013-11-28030

 

This email address is being protected from spambots. You need JavaScript enabled to view it.

Launch of Wiltshire’s new NHS 111 phone service delayed as private provider faces problems

The full launch of the new freephone NHS 111 non-emergency service that is replacing NHS Direct in Wiltshire has had to be postponed.  After a period of tests it was supposed to go live today (March 19.)

In deferring the launch NHS Wiltshire and the new Wilthsire Clinical Commissioning Group have taken into account the serious problems the provider, Harmoni, has been encountering during the test period.

The commissioners for Wiltshire are taking legal advice on the contract terms before deciding when the service could go live.  In the meantime NHS Direct is continuing to operate.

In NHS 111 tests on ‘out of hours calls’ during evenings and at weekends far too many calls were not answered within the required time limit and ambulances were called out for people who definitely did not need them – apparently in one case to someone with a sore throat.

The South Western Ambulance Service (which now covers our area) told Marlborough News Online:  “We are continuing to receive calls from the 111 service where it transpires that an ambulance response was not what the patient needed or expected – and we are asking crews to log those incidents.”

“However, there have also been many instances where it was absolutely appropriate for an ambulance to respond to a 111 call as a medical emergency – including patients not realising they were suffering a heart attack or a stroke.”

While the ambulance service are very pleased that the system is operating in the best interests of emergency patients, they are having to work with the 111 service provider to eliminate call-outs that waste ambulance journeys.

Following the coalition government’s decision to replace NHS Direct, NHS Wiltshire awarded the £6.5 million contract to Harmoni after a full tender process. Soon afterwards Harmoni was bought by another private health care company, Care UK.

As Marlborough News Online reported last year, the launch of the service on a tight timescale featured high on NHS Wiltshire’s risk register.  Extra resources were brought in to help with the launch.

Harmoni, who state that all their employees are fully trained before they start work on the live system, have brought in two qualified paramedics to work in the call centre: “This enables us, commissioners and the ambulance service to identify and resolve issues as they arise.”

Harmoni’s Regional Director, Ann Smith, said on March 15: “I am confident the NHS 11 service is working well and is safe.

Print

Mop-Fair---10-10-09---08
Civic-Service-18
D812668
1stXV-and-others-with-Mayor
Landscape
Remebrance-18-3
Sunset
Hares017cropped
Turin-Brakes6
ARKManton-2012-01-1449-
Remebrance-18-1
Brooks-Williams1
White-Horse
Camilla-MSM
Pete-Gage-Band1
Christmas-Lights15-11-20097
Camilla-2012-10-19152
Big-Bull
Marlborough-under-snow-from-above---Pete-Davies
D4S9273
IMG8472
Tina-May5
Town-Hall-2011-05-0308-
Ogbourne
Bluebells-in-West-Woods-10-05-09---30
JazzFestSat572
IMG9097
Brazier
Inquisitive-sheep-in-West-Overton
Snowy-High-Street
Sunset2
SBJ
George-Wilding-301
Silbury-Sunset---10-06-08---07
Duke-of-Kent086
D4S0472
Marlborough-2013-04-18StPeters
MYFC005
Musical-Time-Machine5
Torch-2012-05-23093-
Gordon-and-Sam
4MI-2013-11-28030
TdB-Pewsey044
Scouting-for-Girls7
Remebrance-18-2
CivicSelfie1
Roving-Crows1
Animals06