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Merlin Court care home gets a 'good' rating from CQC

The Merlin Court care home beside Marlborough Common has been given an overall rating of 'good' by the Care Quality Commission - the CQC.

The home which provides accommodation including personal care for up to 62 older people, some of who are living with dementia, was found to be 'good' in answer to all five of the CQC's standard questions:  is the service safe, effective, caring, responsive and well-led?

When the CQC inspected Merlin Court earlier this month, 34 people were living there. Since the last inspection by the CQC, Merlin Court has stopped providing nursing care.

The report states: "The home had undergone an extensive programme of refurbishment since our last inspection in July 2015. People using the home, their relatives and members of staff spoke positively regarding the physical changes made during the renovation works."

At a previous inspection in July 2015, the CQC found the provider did not meet the legal requirements for some of the areas inspected: "They wrote to us with an action plan of improvements that would be made. We found on this inspection the provider had taken all the steps to make the necessary improvements in these areas."

"During our inspection we observed people appeared happy and relaxed in the company of staff and did not hesitate to seek assistance and support. Staff responded promptly to requests for assistance, seeking permission before undertaking any care tasks."

"Care plans were in place which clearly described how each person would like to receive their care and support."

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  • Town-Hall-2011-05-03 08-
  • Silbury-Sunset---10-06-08-----07
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  • Marlborough-2013-04-18 St Peters