New NHS 111 service planned for Wiltshire

Written by Tony Millett on .


The Chippenham-based organisation Medvivo has been chosen as the 'preferred provider' for a new contract for integrated NHS urgent care services in Wiltshire - which will see the end of the much criticised existing NHS111 that was imposed by the coalition government as a cheaper alternative to NHS Direct.

Medvivo, who already provide out-of-hours GP services in the Marlborough area, and have recently been rated 'outstanding' by the CQC, will be working with two other organisations to provide services across much of the STP area that includes Wiltshire.(*)

A primary aim of this procurement by Wiltshire Clinical Commissioning Group with Wiltshire Council is to replace the current NHS 111 with a more locally based service.  At present NHS 111 is run by Care UK with its main regional call centre near Bristol - their contract runs out in April 2018.

The new design for urgent care services is based around the development of a ‘clinical hub’ which NHS 111 callers can be referred to.  The 'clinical hub' will have a staff of experienced health professionals who can make assessments, advise and arrange urgent care if required.  

Medvivo will also be responsible for a number of other urgent care services, including the GP out-of-hours service in Wiltshire and telecare monitoring and urgent care and response at home for Wiltshire Council.  The new services will go live on 1 May 2018.

Great Western Hospitals Foundation Trust will continue to provide GP out of hours service in Swindon.  The CCG believes that "Joining up a number of urgent care services across the region will help ensure everyone has access to the same high quality, personalised and responsive service."

*The STP area covers Wiltshire, Swindon and Bath & North-East Somerset.