GWH congratulated by Jeremy Hunt for a near-perfect score
Amidst all the talk of health service cuts, targets, waiting times and delayed transfers of care there comes a pat on the back for GWH from the very centre of the NHS.
Secretary of State for Health Jeremy Hunt has written a letter personally congratulating Great Western Hospitals NHS Foundation Trust on its impressive scoring in a recent patient feedback survey.
The Trust’s outpatients department received a near-perfect score of 97 per cent in the Friends and Family Test for June 2017.
The test asks patients to answer how likely they would be to recommend the service to friends and family who may need similar care or treatment.
Mr Hunt’s letter commended the work ethic of the Trust’s staff: “The Trust is a real example to others, demonstrating how to ensure your patients get the care that they deserve."
“From visiting organisations throughout the country, I know that the immense amount of work that will have been behind this outcome cannot be underestimated."
"This is a testament to the hard work and dedication of the Trust’s staff.” He also praised staff for their dedication to quality service and care.
Each month, the Friends and Family Test provides hospital managers with a report about their service, which highlights successes and areas for improvement. It was first introduced by the Trust in 2013 and is now offered in all wards and departments as a way to gather patient feedback.