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Wiltshire's community health & care service rated 'Good' by CQC

 

Wiltshire Health and Care LLP (WH&C) has been given an overall rating of 'Good' by the Care Quality Commission after an inspection in June and July this year.



The organisation is a joint venture by Salisbury, Great Western and Royal United Hospitals and is commissioned by Wiltshire CCG to provide community services for adults in the county's community hospitals and within the community.

WH&C operates community health and community inpatient services for adult patients at Savernake Hospital - as well as at the county's other community hospitals.

The CQC found their services 'Good' as to being safe, effective, caring and responsive.  But answering the question 'Is the service well-led?' the CQC rated WH&C's as 'requiring improvement'.

Although the CQC found there was a 'strong and committed leadership', there were inadequacies in areas of governance, risk management and measurement of the quality of care.  Some senior staff were over-burdened which "compromised their ability to devote time and energy to what was required of them".  Inspectors also found a lack of engagement with the public.

The report - which can be found here - includes some interesting examples of 'good practice' and innovative approaches.

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  • Town-Hall-2011-05-03 08-
  • IMG 8472
  • IMG 9097
  • Marlborough-2013-04-18 St Peters
  • Silbury-Sunset---10-06-08-----07